Split-Second Kindness: Making a Difference When Time is Limited is a meaningful recognition gift for your colleagues in August when we celebrate Health Unit Coordinator Week and Health Center Week.
Telephone Rapport for Better Patient Experiences
What changes or improvements can you make that will have an immediate positive impact on patient care and patient experience?
Telephone Rapport is a micro-learning course. Lessons are integrated into calls on a daily basis, one lesson per day.
The lessons can be delivered according to the schedule that works best for you and your team.
Each lesson can be absorbed in less than a minute, or your team members can choose to review the supporting information which explains why the behavior of the day is so important for patients and your organization.
This course focuses on the relationship-building aspect of telephone skills.
• How to reduce the length of calls while still making patients feel important.
• How to end telephone calls graciously.
• Other skills for when you have too little time or too many callers.
Telephone Skills Training Just Got a Whole Lot Easier
Please click the play button below to view the video
