Susan Keane Baker MHA
I work with healthcare organizations that want to be known for exceptional patient care and with people who want happier patients. I am the author of five books, the first being Managing Patient Expectations. A former hospital vice president, I attained the designation of Fellow of the American College of Healthcare Executives and Fellow of the American Society for Healthcare Risk Management.
From 2008-2011, I served as a member of the Board of Examiners for the Malcolm Baldrige National Quality Award. I am a Commissioner on the Connecticut State Commission on Medicolegal Investigations. I teach at Quinnipiac University.
Favorite writing tool: Scrivener
Best speaking tip: One person, one thought. Maintain eye contact with one person until you finish a thought. Repeat.
Motto: If you’re going to do something anyway, you may as well be nice about it.